Want more customers? Of course you do! Being a business owner is all about managing customer expectations so they truly enjoy your product. But with the world changing because of COVID-19 and the convenience of digital platforms, it is harder to keep up with the ever changing expectations of the consumer. With forethought and planning, your company will be able to increase its audience despite new innovations.
Get Feedback
You can’t have a business without feedback! It has become incredibly easy for a new customer to review any business they so choose. These online opinions will be the first thing people view before setting foot inside your establishment. As such, it is important you make sure as many customers have a satisfying experience as possible.
Some business owners get anxious or upset by customer criticisms, but these can be insightful. If one person is feeling a specific way about your business, they are likely not alone. Respond to negative reviews with a can-do attitude to figure out what went wrong. This is the way your business will improve.
Create a Convenient Experience
Convenience has become a must in the newest business environment, and it can take many forms. Delivery, pick-up orders, online interfaces, new payment processing—these have become the mainstream for many individuals because of the pandemic. If you thought these would be temporary features, you’d be wrong. More than 80% of customers expect the same level of convenience post-COVID-19.
Find ways to make your customers’ lives easier. Ask for feedback regularly on the convenience of different processes, and see what you could be doing better. Observe other businesses. Convenience makes it easier for customers to patronize your amazing products.
Develop a Better Website
Part of making your business more accessible is how effective your digital marketing is. Building and developing a stronger website can assist in customer satisfaction. Start by creating a professional-looking home page and color palette that presents your business accurately. Then you can move on to the finer details.
A nice-looking and functional website isn’t worth anything if customers can’t navigate it. Look at your website as if you are new to your business. Think about why a potential customer is visiting your site, and frame it according to their needs. Work with test audiences to solidify its user friendliness.
These steps can help you manage customer expectations and exceed their hopes for your company. Customer needs are paramount, and most just want to learn about your product and have a chance to purchase it. Give them this opportunity with better options.
Read this next: How to Build Stronger Trust in Your Brand Online
As always, if you need any assistance with your branding and digital marketing, our MGR Team will be happy to chat with you one-on-one. Use this link to contact us and set up your free consultation.
Thank you for reading. Until next time, this is Manuel Gil del Real (MGR).
